On-time, in-full, every time: BSH partners with Sanderson to meet Amazon promises.
The Client
BSH is part of the Bosch group and is home to well-known household appliance brands such as Siemens, Bosch and Neff. As Europe’s largest manufacturer of home appliances, they pride themselves on a long-standing reputation for ‘outstanding products and exceptional brands.’ Their state-of-the-art distribution centre is located in Corby, close to Sanderson’s transport HQ.
Our relationship dates back to 2014, when we began supporting the distribution of small, high quality electrical products for BSH. These were the goods BSH describes as “at the special end of our outbound activity”; the ad hoc pallets which require a bespoke service. Today, we handle BSH’s distribution to the UK-wide Amazon network, handling part loads, full loads and groupage. It requires precision, speed and most importantly – keeping our promises so that BSH can keep theirs.
The challenge
In 2020, BSH came to us with a challenge. They were struggling to find a reliable distribution partner to support efficient, on-time transportation of high quality domestic electrical appliances to the Amazon network of fulfilment centres. Meeting heavy non-compliance penalties from Amazon, the imperatives of profitability and brand reputation were being compromised, and for a company like BSH, they needed to find a solution and a partner they could trust to uphold their incredibly high standards.
KEY FACTS:
The solution
Through our membership of the Palletline network, Sanderson Transport is part of Amazon’s Preferred Carrier Programme. As a member of the only UK pallet network that meets the necessary criteria, we can ensure on-time, in-full delivery of consolidated freight to Amazon’s 22 fulfilment centres across the UK. The service helps vendors avoid punitive fines, cutting through red tape, maximising cost efficiency and protecting brand reputation.
Palletline has access to Amazon’s CARP system, meaning we can manage the process from point of order to point of arrival at the fulfilment centre. Palletline’s ‘Amazon Intensive Care Programme’ issues detailed progress reports on a daily basis, supporting stock control and helping suppliers streamline their operations.
The difference
Switching our transport operations to Sanderson has had a profound impact on the business we do with Amazon. It has helped streamline our process, and helped us deliver on our promises. Their booking process is efficient and has helped us cut down management time. Whether it’s one pallet, a full load or just one carton – they are ready to take care of it from start to finish.
For BSH, it’s not just about a high quality product, but a high quality service. Where other distributors have cut corners to protect their profits, Sanderson Transport understand the principles we stand for. They know what they do best, and never over-promise and under-deliver.
We’re never just a number with Sanderson. The structure seems horizontal – I know that I can pick up the phone and speak to someone in customer service who understands our business and our imperatives, just as I can to one of the Directors. I’d recommend Sanderson Transport to any organisation requiring certainty, efficiency and speed. Their service hasn’t just helped us hit our compliance windows with Amazon, it’s ensured we protect the reputation of our brand.
Brian Hancock
General Manager, BSH Home Appliances.
To learn more about BSH Home Appliances and what we can offer, take a look here: BSH Group.
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