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Continuous Improvement

Continuous Improvement

Our customers tell us we provide a first-rate service,
but we know we can always keep improving.

Our OTIF (On Time In Full) rates are 98.8%, our average call handling just 8 seconds, and we monitor quality by measuring feedback through our CRM system, helping us to constantly make positive change.

Through a commitment to investing in our people – from apprenticeships to upskilling initiatives, we hold onto our staff members for an average of 12 years of service with us, providing the consistency which we know our customers’ value.