Time-and-again, Sanderson have exceeded expectations. They provide confidence and care with every delivery, and their track-and-trace technology means we can pinpoint the exact location of any consignment at any given time. They have forged good relationships with our dealers, and their speed and reliability ensure our chain of supply flows smoothly.
In recent years, Morsø has begun to diversify and expand its product offering with a range of outdoor summer heating and cookware, and this is transported on a ‘home delivery’ service – a proposition that requires a completely different dynamic. Sanderson have worked with us to develop a ‘white glove’ approach to fulfil our orders with clients such as John Lewis, taking care of the service on our behalf and training their staff to understand the mechanics of the product itself. The remit involves contacting customers, organising delivery slots, co-ordinating schedules, and ensuring the product is delivered into place with removal of packaging and ‘ready-to-use’. We’re one of the first suppliers to achieve a ‘no complaints’ rating in our first year with John Lewis, and customers have even commented that drivers have gone above and beyond to give them a brief demonstration and get the product up and running!